Delivery and returns

We serve customers in the UK (and Channel Islands and Isle of Man), most of Europe and the US, Australia, Canada and New Zealand.

Delivery charges are calculated based on order value on the checkout page:

Value of Order Postage Cost

UK delivery charges

Delivery charges are calculated based on order value on the checkout page
Order ValueDelivery charge
£0.99 - £9.99£1.40
£10 - £14.99£2.30
£15 - £19.99£2.75
£20 - £24.99£3.00
£35 - £150Free

Overseas delivery charges

Delivery charges are calculated based on order value on the checkout page
Order ValueEurope Delivery chargeRest of the World delivery charge
£0 - £14.99£4.50£6.00
£15 - £29.99£5.50£8.00
£30 - £59.99£7.50£13.00
£60 - £119.99£12.50£15.00
Over £120£18£25.00

Returns Policy

You have the right to cancel a purchase from the shop within 14 days without giving any reason. The cancellation period will expire after 14 days from the day you receive the item.

To exercise your right to cancel, you must inform us [insert business details] of your decision to cancel this contract by emailing gill@gill-i-am.co.uk with the subject line: ONLINE SHOP RETURN

You may use our cancellation form (MS Word document), but you don’t have to.

To meet the cancellation deadline, you only need to email us as above before the cancellation period expires.

This does not apply in the case of faulty goods

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (unless you choose a type of delivery other than the least expensive delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of any unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –

  • 14 days after the day we receive back from you any goods supplied, or
  • (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.